Luxury Retail Floor Leader

kate spade new york; Petaluma (CA); On-site; USD 35,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York is seeking a Supervisor to lead a high-energy sales floor and deliver exceptional service. You will coach the team, drive sales, manage daily operations, and uphold brand standards across in-store activities and omnichannel initiatives.

Qualifications include 2+ years in luxury retail leadership, strong communication, and proficiency with MS Office tools. The role emphasizes inclusive leadership and proactive client outreach to nurture VIP relationships.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni-channel/virtual selling tools and clienteling systems.
• Strong English language proficiency.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and Kate Spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Model Kate Spade service behaviours (“host of the party” – meet, greet, create conversations), setting the scene for strong relationships and needs discovery.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team.
• Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key-holding responsibilities).
• Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity.
• Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping.
• Promote brand-safe social media engagement and awareness of trends.
• Lead customer data capture to grow loyalty and repeat purchases.

Skills

Leadership

Customer service

Communication

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Omni-channel / digital selling

Clienteling

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Kate Spade New York is seeking a Supervisor to lead a high-energy sales floor and deliver exceptional service. You will coach the team, drive sales, manage daily operations, and uphold brand standards across in-store activities and omnichannel initiatives.

Qualifications include 2+ years in luxury retail leadership, strong communication, and proficiency with MS Office tools. The role emphasizes inclusive leadership and proactive client outreach to nurture VIP relationships.