Luxury Retail Floor Supervisor

Tapestry, Inc.; Tulalip Bay (WA); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York seeks a Supervisor to lead a high-energy, customer-first sales floor, drive store productivity, coach the team, and uphold brand standards in a luxury retail setting.

You will build client relationships, pursue VIP retention, manage omni-channel initiatives (including live-stream selling), and collaborate on recruiting, onboarding, and training while fostering an inclusive, equity-minded culture.

Qualifications

• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.
• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred). A combination of education and experience will be considered.
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni-channel/virtual selling tools and clienteling systems.
• Strong English language proficiency.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.
• Accurately process POS transactions and inventory functions to maintain inventory integrity.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping.

Skills

Sales leadership

Customer service

Communication skills

Multi-tasking

English proficiency

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

Kate Spade New York seeks a Supervisor to lead a high-energy, customer-first sales floor, drive store productivity, coach the team, and uphold brand standards in a luxury retail setting.

You will build client relationships, pursue VIP retention, manage omni-channel initiatives (including live-stream selling), and collaborate on recruiting, onboarding, and training while fostering an inclusive, equity-minded culture.