Luxury Retail Store Supervisor

Tapestry, Inc.; Gaffney (SC); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Job summary

Kate Spade New York is seeking a Supervisor to lead a high-energy, customer-first sales floor in a luxury retail environment. You will drive personal and team sales, develop client relationships, and coach staff to deliver exceptional service and operational excellence.

Responsibilities include managing opening/closing procedures, omni-channel initiatives, and maintaining inventory integrity while promoting an inclusive, diverse team culture. Flexible scheduling is required.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.

Responsibilities

• Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.
• Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.
• Coach team on goals and performance; support recruitment, onboarding, and ongoing development; provide feedback to store leadership on performance.
• Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility.
• Drive omni-channel and virtual selling initiatives, including live-stream shopping, and promote brand-safe social media engagement.

Skills

Leadership

Client relations

Omni-channel selling

Coaching

Retail operations

Microsoft Excel

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Kate Spade New York is seeking a Supervisor to lead a high-energy, customer-first sales floor in a luxury retail environment. You will drive personal and team sales, develop client relationships, and coach staff to deliver exceptional service and operational excellence.

Responsibilities include managing opening/closing procedures, omni-channel initiatives, and maintaining inventory integrity while promoting an inclusive, diverse team culture. Flexible scheduling is required.