Luxury Store Leader: Clienteling & Brand Experience

Tapestry (Coach/Kate Spade)

Charlotte (NC)

On-site

USD 65,000 - 105,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

kate spade new york is seeking a Store Leader in Charlotte, NC to drive performance, elevate clienteling, and lead a high-performing team in a luxury retail environment. You will model brand Service standards, coach associates, forecast sales, and ensure operational excellence across the store.

The role requires strong leadership, brand knowledge, and a commitment to delivering a premium experience. The position emphasizes collaboration with cross-functional partners, managing schedules, and

Qualifications

3+ years of store leadership in retail or service; luxury/premium experience preferred.
Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook); familiarity with CRM/clienteling tools; social media literacy and understanding of live/virtual selling trends.
Ability to work in a fast-paced environment.
Strong English language proficiency.

Responsibilities

Model service behaviors and selling standards to ensure premium client experience.
Coach team, manage performance, and conduct evaluations.
Forecast sales, analyze reports, and implement action plans.
Maintain brand aesthetics and visual storytelling in displays.
Oversee opening/closing, cash handling, payroll, and security.