Luxury Store Leader & Client-Experience Coach

Tommy Bahama; Manhattan Beach (CA); On-site; USD 3,582,000 - 4,133,000; Full time

Job summary

Johnny Was, LLC is seeking an Assistant Store Manager in California to support the Store Manager in building a high-performing luxury sales team and delivering elevated client experiences. You will coach staff, ensure brand standards, and drive store performance in a fast-paced environment.

The role focuses on leadership, client engagement, and operational excellence, with a commitment to a collaborative culture and accountability across the team.

Qualifications

• Minimum of 2+ years of sales management experience in luxury retail or related field.
• Bachelor’s degree in a similar field is preferred.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Excellent communication skills and the ability to lead a diverse team.
• Strong understanding of luxury fashion, trends, and visual merchandising.
• Flexibility to work demanding schedules, including weekends and holidays.

Responsibilities

• Meet and exceed store sales plan and drive topline results.
• Assist Store Manager in staffing the store and developing a high-performing team.
• Lead by example with customer service and sales efforts on the floor.
• Act as a brand ambassador to drive loyalty in the local market.
• Ensure proper use of retail systems and reporting tools.
• Maintain operations standards and clear communication with the team.
• Recruit and develop a store team capable of meeting service and sales goals.

Skills

Retail leadership

Luxury retail knowledge

Team development

Customer service

Communication

Education

Bachelor’s degree in a related field

Job description

Johnny Was, LLC is seeking an Assistant Store Manager in California to support the Store Manager in building a high-performing luxury sales team and delivering elevated client experiences. You will coach staff, ensure brand standards, and drive store performance in a fast-paced environment.

The role focuses on leadership, client engagement, and operational excellence, with a commitment to a collaborative culture and accountability across the team.