Luxury Store Director - People & Client Experience

Brobston Group; Miami (FL); On-site; USD 120,000 - 165,000; Full time

Job summary

Gucci Americas in Miami is seeking a Store Director to lead with an entrepreneurial mindset, driving store results, people development, client experience, and operations.

You will collaborate across teams, leverage local market insights, and uphold Gucci’s values while delivering unmatched luxury service. The role requires at least 7 years in luxury retail leadership and a Bachelor’s degree, with willingness to work evenings and weekends.

Qualifications

• Minimum of 7 years in sales management within retail, luxury, or service.
• Bachelor’s Degree in a related field preferred.
• Proven ability to lead, inspire, and drive client experiences.

Responsibilities

• Lead the team to deliver superior client-centric service and after-sales experience.
• Promote brand awareness and local market presence through events and outreach.
• Coach and develop store teams, manage performance, and succession planning.
• Drive sales performance and KPI achievement while maintaining operational integrity.
• Oversee stock, training priorities, and alignment with product launches.
• Ensure adherence to policies, security, and loss prevention.

Skills

Retail management

Luxury retail

Team leadership

Clienteling

Sales strategy

CRM

Store operations

Microsoft Office

Education

Bachelor’s Degree in related field

Tools

CRM tools

Merchandising systems

Job description

Gucci Americas in Miami is seeking a Store Director to lead with an entrepreneurial mindset, driving store results, people development, client experience, and operations.

You will collaborate across teams, leverage local market insights, and uphold Gucci’s values while delivering unmatched luxury service. The role requires at least 7 years in luxury retail leadership and a Bachelor’s degree, with willingness to work evenings and weekends.