Head of Luxury Store Experience

Brobston Group; Detroit (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

Gucci is seeking a Store Director in Detroit to lead with an entrepreneurial mindset, driving store results, people development, client experience, and flawless operations. You will optimize business performance through cross-functional leadership and a passion for Gucci's client-centric culture.

The role emphasizes local market leadership, community engagement, events, and CRM initiatives to retain high-potential clients and deliver superior service.

Qualifications

• Minimum of 7 years of sales management experience in retail or luxury services.
• Bachelor’s Degree in a related field preferred.
• Strong ethics, professionalism and ability to inspire trust.
• Ability to analyze selling reports and spot trends.
• Proven ability to drive client experiences that build loyalty.
• Able to manage competing priorities in a fast-paced environment.
• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Strong business and financial acumen with industry awareness.

Responsibilities

• Lead brand-driven client-centric service and exceptional in-store experience.
• Partner cross-functionally to achieve sales targets and profitability.
• Coach and develop store team; drive performance and succession planning.
• Oversee stock management, product launches, and sell-through at full price.
• Ensure onboarding, training, and adherence to brand pillars and seasonal strategy.
• Maintain knowledge of competition and local market trends.

Job description

Gucci is seeking a Store Director in Detroit to lead with an entrepreneurial mindset, driving store results, people development, client experience, and flawless operations. You will optimize business performance through cross-functional leadership and a passion for Gucci's client-centric culture.

The role emphasizes local market leadership, community engagement, events, and CRM initiatives to retain high-potential clients and deliver superior service.