Head of Luxury Store & Client Experience

Brobston Group; Pittsburgh (Allegheny County); On-site; USD 120,000 - 180,000; Full time

Job summary

Gucci is hiring a Store Director in the United States to lead store performance, people development, and exceptional client experience. You will drive strategy, oversee operations, and champion a luxury service culture on the selling floor.

You will partner across teams to maximize sales, elevate brand presence, and ensure operational excellence while maintaining a deep knowledge of local market trends and competition.

Qualifications

• Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.
• Bachelor’s Degree in a related field is preferred.
• High ethics, professionalism, integrity, and the ability to inspire trust.
• Ability to analyze selling reports, identify trends, and react quickly to business needs.
• Proven ability to drive positive client experiences and loyalty.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office including Word, Excel, PowerPoint, Outlook.

Responsibilities

• Lead the team in executing superior client-centric service and after-sales experience.
• Promote brand awareness, establish market presence, and drive market share.
• Inspire collaboration and coaching to achieve clienteling and training goals.
• Develop and implement CRM initiatives with the team for personalized client development.
• Partner with Client Engagement to retain and grow top clients, especially Top 100.
• Oversee clienteling tools to drive loyalty and acquisition.
• Manage client flow on the selling floor to ensure exceptional service.
• Coach team to resolve client service issues and retain relationships.
• Lead local events and product launches with attendance and sales targets met.
• Stay informed on competition, trends, and local market evolution.

Skills

Leadership

Clienteling

Sales Strategy

People Development

Event Planning

Education

Bachelor's Degree (related field)

Tools

CRM Systems

Microsoft Office

Job description

Gucci is hiring a Store Director in the United States to lead store performance, people development, and exceptional client experience. You will drive strategy, oversee operations, and champion a luxury service culture on the selling floor.

You will partner across teams to maximize sales, elevate brand presence, and ensure operational excellence while maintaining a deep knowledge of local market trends and competition.