Luxury Store Director: Client Experience & Growth Leader

Brobston Group; Chicago (IL); On-site; USD 135,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off (PTO)

401K

Job summary

Gucci is seeking a Store Director in a luxury retail setting to lead results, people development, client experience, and flawless store operations. You will drive a high-touch service culture, CRM, and local brand initiatives while maintaining performance metrics and team growth.

You will model excellence, ethics, and hospitality, elevating client loyalty and top-line results through strategic leadership and cross-functional collaboration across FoH/BoH and local events.

Qualifications

• Minimum of 7 years sales management in luxury retail.
• Strong ethics, professionalism, integrity, and ability to inspire trust.
• Ability to analyze selling reports, trends, and RKIs.
• Proficiency with Microsoft Office suite and data tooling.

Responsibilities

• Lead client-centric service and after-sales excellence on the sales floor.
• Drive brand presence, market share, and community engagement.
• Coach the team on clienteling, CRM initiatives, and personalized development.
• Oversee stock, product launches, and training priorities across managers.
• Partner with engagement teams to maximize high-potential client opportunities.
• Ensure onboarding, budgets, and payroll processes are maintained.

Skills

Sales leadership

People management

Customer experience

CRM & clienteling

Brand knowledge

Education

Bachelor’s Degree preferred

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Gucci is seeking a Store Director in a luxury retail setting to lead results, people development, client experience, and flawless store operations. You will drive a high-touch service culture, CRM, and local brand initiatives while maintaining performance metrics and team growth.

You will model excellence, ethics, and hospitality, elevating client loyalty and top-line results through strategic leadership and cross-functional collaboration across FoH/BoH and local events.