Head of Luxury Store & Client Experience

Brobston Group; Charleston (SC); On-site; USD 110,000 - 190,000; Full time

Job summary

Gucci is seeking a Store Director in Charleston to lead store results, people development, and an unparalleled luxury client experience. You will drive the strategy, operations, and cross-functional initiatives to grow market presence and client loyalty.

The role requires a strong track record in luxury retail leadership, collaboration across teams, and a deep commitment to brand standards and service excellence.

Qualifications

• Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.
• Strong leadership skills with high ethics, professionalism and integrity.
• Ability to analyze selling reports, identify trends and react quickly to business needs.
• Proven ability to drive positive client experiences that build loyalty and deliver measurable results.

Responsibilities

• Lead with a client-centric service mindset to achieve high client satisfaction.
• Promote brand awareness and establish market/store presence through events and outreach.
• Oversee clienteling initiatives and CRM programs to retain top clients and drive growth.
• Coach and develop store teams to deliver exceptional service and achieve KPIs.
• Manage stock levels, new product launches, and sell-through to optimize profitability.
• Ensure adherence to policies, security, and health standards.

Skills

Store leadership

Clienteling

People development

Business acumen

Entrepreneurial mindset

Education

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Gucci is seeking a Store Director in Charleston to lead store results, people development, and an unparalleled luxury client experience. You will drive the strategy, operations, and cross-functional initiatives to grow market presence and client loyalty.

The role requires a strong track record in luxury retail leadership, collaboration across teams, and a deep commitment to brand standards and service excellence.