Luxury Store Director: Lead Elite Client Experience

Brobston Group; Orlando (FL); On-site; USD 120,000 - 180,000; Full time

Job summary

Tiffany & Co. is seeking a Store Director in Orlando to lead a luxury retail storefront, drive sales and service excellence, and manage client relationships with a focus on delivering the Tiffany Experience.

The role demands strategic leadership, team development, and the ability to balance sales targets with guest experiences. Flexibility to work non-traditional hours and a commitment to brand standards are essential.

Qualifications

• Minimum of 7-10 years of sales management experience in retail or luxury retail or relevant client related experience (e.g., hospitality).
• Proven track record in sales generation, managing the achievement of sales goals.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
• Must have authorization to work in the United States or in the country where the position is based.
• A college/university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.

Responsibilities

• The Store Director will effectively lead, develop and support the sales and/or operations of a Tiffany store to meet and/or exceed sales and profitability targets.
• Sales: Deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty and spend.
• Service: Elevate the in store experience by consistently delivering memorable moments, coach team based on TEI feedback.
• Talent: Elevate and hire talent to ensure a winning team and create a best in class service & selling organization.
• Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.

Skills

Sales management

Sales targets

Client relationships

Team leadership

MS Office proficiency

Education

Bachelor degree

Gemology/GIA coursework

Tools

Microsoft Office

Word

Excel

Outlook

Visio

PowerPoint

CRM/Client tracking systems

POS system

Job description

Tiffany & Co. is seeking a Store Director in Orlando to lead a luxury retail storefront, drive sales and service excellence, and manage client relationships with a focus on delivering the Tiffany Experience.

The role demands strategic leadership, team development, and the ability to balance sales targets with guest experiences. Flexibility to work non-traditional hours and a commitment to brand standards are essential.