Luxury Store Director - Client Experience Leader

Brobston Group; New Orleans (LA); On-site; USD 90,000 - 130,000; Full time

Job summary

Tiffany & Co. seeks a Store Director to lead sales and operations, delivering extraordinary client experiences in a luxury retail setting. The role requires a strong, decisive leader who drives revenue, talent development and brand partnership across the team.

The candidate will manage client relationships on the floor, coach staff on the Tiffany Experience, and ensure service excellence while meeting monthly, quarterly and annual targets. Availability for non-traditional hours is expected.

Qualifications

• 7–10 years of sales management in retail or luxury retail or related client experience.
• Proven track record in achieving sales goals.
• Flexibility to work non-traditional hours including nights, weekends and holidays.
• Ability to develop opportunities and maintain client relationships while ensuring brand recognition and market penetration.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, client tracking systems and POS.

Responsibilities

• Lead store sales and/or operations to meet or exceed sales and profitability targets.
• Develop and coach the team to deliver exceptional client experiences.
• Drive client development activity and cultivate new and existing clients.
• Collaborate with Market Sales Director and Market VP to align store strategies.

Skills

Sales management

Retail luxury

Client relationships

Team leadership

Microsoft Office

Education

College degree

GIA coursework

Tools

POS system

Microsoft Office

Job description

Tiffany & Co. seeks a Store Director to lead sales and operations, delivering extraordinary client experiences in a luxury retail setting. The role requires a strong, decisive leader who drives revenue, talent development and brand partnership across the team.

The candidate will manage client relationships on the floor, coach staff on the Tiffany Experience, and ensure service excellence while meeting monthly, quarterly and annual targets. Availability for non-traditional hours is expected.