Luxury Store Director: Lead Sales & Client Experience

Tiffany & Co.; Troy (MI); On-site; USD 120,000 - 180,000; Full time

Job summary

Tiffany & Co. is seeking a Store Director in the United States to lead store sales and operations, deliver exceptional client experiences, and drive profitability. The role requires a strong, decisive leader who collaborates with Market leadership and embodies Tiffany values.

The Store Director will hire and develop talent, manage client relationships personally, and ensure brand recognition and market penetration while maintaining flexible hours to meet business needs.

Qualifications

• Minimum of 7-10 years of sales management experience in retail or luxury retail or relevant client related experience.
• Proven track record in sales generation and achieving sales goals.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

Responsibilities

• Lead, develop and support the sales and/or operations of a Tiffany store to meet/exceed sales and profitability targets.
• Drive client development activity and cultivate new and existing clients.
• Motivate the team, manage client relationships personally, and drive business through key product pillars.
• Elevate the in-store experience and coach the team on Tiffany standards and service excellence.

Skills

Sales management

Retail luxury

Client relationships

Leadership

Brand awareness

Education

College/university degree

Graduate gemologist / GIA coursework

Tools

Microsoft Office

POS system

Word, Excel, Outlook, Visio, PowerPoint

Job description

Tiffany & Co. is seeking a Store Director in the United States to lead store sales and operations, deliver exceptional client experiences, and drive profitability. The role requires a strong, decisive leader who collaborates with Market leadership and embodies Tiffany values.

The Store Director will hire and develop talent, manage client relationships personally, and ensure brand recognition and market penetration while maintaining flexible hours to meet business needs.