Luxury Store Director: Lead Client Experience & Sales

Laurelton Jewelry; New York (NY); On-site; USD 135,000 - 175,000; Full time

Job summary

Tiffany & Co. is seeking a Store Director in New York's SoHo store to lead sales and operations, drive exceptional client experiences, and exceed profitability targets.

You will recruit, coach and empower a high-performing team, balance strategic vision with hands-on leadership on the floor, and partner with the Market VP to sustain the brand’s luxury standards and TEI-driven service excellence.

Qualifications

• Minimum of 7-10 years of sales management experience in retail or luxury retail or relevant client related experience.
• Proven track record in sales generation and meeting sales goals.
• Flexibility to work non-traditional hours including days, nights, weekends and holidays.
• Proficiency with Microsoft Office and POS systems.
• Ability to develop client relationships while maintaining brand recognition in the market.

Responsibilities

• Lead, develop and support sales and operations to meet targets and deliver exceptional client experiences.
• Direct managers on client development and drive on-floor leadership and product pillar strategies.
• Elevate in-store experience and coach team using TEI feedback to improve service.
• Hire and develop talent; build a diverse, multilingual pipeline and succession plans.

Skills

Sales leadership

Client relations

Education

College degree

Graduate gemologist degree (GIA)

Tools

Microsoft Office

POS system

Job description

Tiffany & Co. is seeking a Store Director in New York's SoHo store to lead sales and operations, drive exceptional client experiences, and exceed profitability targets.

You will recruit, coach and empower a high-performing team, balance strategic vision with hands-on leadership on the floor, and partner with the Market VP to sustain the brand’s luxury standards and TEI-driven service excellence.