Luxury Store Director: Lead Elite Client Experience

Tiffany & Co.; Troy (MI); On-site; USD 90,000 - 150,000; Full time

Job summary

Tiffany & Co. in Troy, MI seeks a Store Director to lead sales and operations at a premier luxury jewelry store, driving profitability and client satisfaction.

You will mentor a high-performing team, deepen client relationships, and model the Tiffany Experience on the shop floor with bold leadership and strategic vision. Join a culture built on craftsmanship, timeless design and your personal growth within a globally renowned brand that rewards excellence.

Qualifications

• Minimum 7-10 years of sales management experience in retail or luxury retail.
• Proven track record in sales generation and achieving sales goals.
• Availability for non-traditional hours including nights, weekends and holidays.
• Ability to develop new opportunities and maintain client relationships while supporting brand penetration.
• Proficiency with Microsoft Office and POS systems.
• Flexibility to work in various roles (sales floor, operations, etc.).
• Authorized to work in the United States.

Responsibilities

• Lead, develop and support store sales and operations to meet targets.
• Drive client development activity and cultivate new and existing clients.
• Coach the team and model the Tiffany Experience on the sales floor.
• Recruit and develop talent to ensure a best-in-class service and selling organization.

Skills

Sales leadership

Retail sales

Client relationships

Team development

Communication

Education

College/university degree

Graduate gemologist certification (preferred)

Tools

POS system

MS Office

Job description

Tiffany & Co. in Troy, MI seeks a Store Director to lead sales and operations at a premier luxury jewelry store, driving profitability and client satisfaction.

You will mentor a high-performing team, deepen client relationships, and model the Tiffany Experience on the shop floor with bold leadership and strategic vision. Join a culture built on craftsmanship, timeless design and your personal growth within a globally renowned brand that rewards excellence.