Luxury Store Leader & Client Experience Coach

Tiffany & Co.; California; On-site; USD 94,000 - 132,000; Full time

Job summary

Tiffany & Co. is seeking a Team Manager to support the Director in leading sales, operations and security teams, and to step in when the Director is absent.

You will mentor staff, foster a guest experience culture and develop client relationships to drive sales and KPIs. Required: at least 3 years in retail or luxury store management, proven sales results, flexibility with hours, college degree, and legal work authorization in the U.S.

Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience.
• Proven track record in sales generation, managing the achievement of commercial results.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and POS system.
• Must have authorization to work in the United States.
• A college/university degree.

Responsibilities

• Coach and support the sales and/or operations to meet and exceed commercial targets.
• Lead with a climate of service excellence and deliver extraordinary client experiences.
• Develop and mentor the team; manage client relationships and drive loyalty.
• Oversee store operations and ensure compliance with procedures.
• Drive hospitality, client development activities and KPI achievement.

Skills

Sales leadership

Client relationship management

Team coaching

Operational excellence

Education

College degree

Tools

Microsoft Office

POS system

Excel

PowerPoint

Outlook

Visio

Word

Client tracking systems

Job description

Tiffany & Co. is seeking a Team Manager to support the Director in leading sales, operations and security teams, and to step in when the Director is absent.

You will mentor staff, foster a guest experience culture and develop client relationships to drive sales and KPIs. Required: at least 3 years in retail or luxury store management, proven sales results, flexibility with hours, college degree, and legal work authorization in the U.S.