Luxury Sales Support Specialist III

Tapestry, Inc.; Auburn Hills (MI); On-site; USD 42,981,000 - 55,875,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house; this Sales Support Associate role supports the store’s success with warm customer service, accurate cash handling, and stock flow from receipt to sale. You will maintain a polished sales floor, assist customers, and uphold brand standards.

Requirements include 1+ years in luxury retail, strong English, and ability to multitask in a fast-paced environment; flexible schedule including nights and weekends is expected.

Qualifications

• 1+ retail experience (cashier/stock/sales) in luxury environment.
• Strong English language proficiency; excellent communication and customer service.
• Knowledge of cash handling, POS systems, and stock flow processes.
• Ability to multitask in a fast-paced luxury retail setting.
• Attention to detail and organizational skills with a customer-first approach.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products, promote gift cards, and capture customer information.
• Receive, process, and organize shipments; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels and replenish sales floor; perform visual merchandising updates.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping standards and adhere to loss prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

Stock management

Fashion trend knowledge

English proficiency

Multitasking

Attention to detail

Communication

Tools

Cash register systems

Mobile POS

iPad / laptop

Walkie talkie

Job description

Coach is a global fashion house; this Sales Support Associate role supports the store’s success with warm customer service, accurate cash handling, and stock flow from receipt to sale. You will maintain a polished sales floor, assist customers, and uphold brand standards.

Requirements include 1+ years in luxury retail, strong English, and ability to multitask in a fast-paced environment; flexible schedule including nights and weekends is expected.