Luxury Sales Support Specialist

Coach; Costa Mesa (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach. is a global fashion house seeking a Sales Support Associate to enhance store performance and customer satisfaction.

You will warmly welcome clients, assist with purchases, maintain the POS and cash wrap, and help manage stockroom processes to ensure smooth product flow from receipt to sale. The role emphasizes brand representation, collaboration with the team, stock replenishment, and adherence to housekeeping and loss prevention standards.

Qualifications

• 1+ year of retail experience, preferably in a luxury retail environment.
• Knowledge of fashion trends and competition in the marketplace.
• Familiar with cash register systems and basic computer skills (iPad/laptop, Mobile POS, Internet).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Excellent communication

Customer service skills

Attention to detail

Multitasking

Cash register systems

POS operations

English proficiency

Team collaboration

Tools

Cash register systems

Mobile POS

iPad

Laptop

Internet

Job description

Coach. is a global fashion house seeking a Sales Support Associate to enhance store performance and customer satisfaction.

You will warmly welcome clients, assist with purchases, maintain the POS and cash wrap, and help manage stockroom processes to ensure smooth product flow from receipt to sale. The role emphasizes brand representation, collaboration with the team, stock replenishment, and adherence to housekeeping and loss prevention standards.