Luxury Sales Support Specialist

Tapestry, Inc.; Florida City (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for style and service, seeking a Sales Support Associate to join our store team in a fast-paced luxury environment. You will warmly welcome clients, assist with product insights, operate a POS system, and help maintain a polished sales floor.

The role emphasizes accurate processing of transactions, stock management, visual merchandising, and collaboration with teammates to deliver exceptional customer experiences.

Qualifications

• 1+ years of retail experience, preferably in luxury retail service.
• Knowledge of fashion trends and market competition.
• Basic computer skills and ability to use iPad/laptop, Mobile POS and Internet.
• Able to read price and product release sheets with attention to detail.

Responsibilities

• Welcome clients with warmth and professionalism and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Promote add-on products, gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments; report discrepancies and keep stockroom clean.
• Manage stock levels and replenish the sales floor; perform visual merchandising updates.
• Support sales floor activities and assist customers and teammates as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication skills

Cash handling

POS systems

Attention to detail

Multitasking

English proficiency

Tools

POS systems

Mobile POS

iPad / laptop

Job description

Coach is a global fashion house known for style and service, seeking a Sales Support Associate to join our store team in a fast-paced luxury environment. You will warmly welcome clients, assist with product insights, operate a POS system, and help maintain a polished sales floor.

The role emphasizes accurate processing of transactions, stock management, visual merchandising, and collaboration with teammates to deliver exceptional customer experiences.