Luxury Retail Sales Support Specialist

Coach; Scottsdale (AZ); On-site; USD 2,066,000 - 2,996,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to enhance store performance and ensure a premium customer experience. You will greet clients, assist with needs, and help maintain a polished sales floor from receipt to checkout.

Ideal candidates have retail experience, keen fashion sense, and solid cash-handling skills. The role requires flexibility with schedule and a commitment to exceptional service in a luxury environment.

Qualifications

• 1+ years of retail experience, preferably in luxury retail service
• Knowledge of fashion trends and competition in the marketplace
• Experience with cash register systems and basic computer skills (iPad/laptop, Mobile POS and Internet)
• Ability to read price and product release sheets
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Strong English language proficiency (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance
• Serve as a brand ambassador internally and in the local market; support social media engagement
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy
• Suggest add-on products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor, and execute visual merchandising updates
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
• Maintain housekeeping standards and adhere to Loss Prevention guidelines

Skills

Customer service

Communication

Attention to detail

Multitasking

English proficiency

Tools

Cash register systems

Mobile POS

iPad

Laptop

Walkie talkie

Job description

Coach is seeking a Sales Support Associate to enhance store performance and ensure a premium customer experience. You will greet clients, assist with needs, and help maintain a polished sales floor from receipt to checkout.

Ideal candidates have retail experience, keen fashion sense, and solid cash-handling skills. The role requires flexibility with schedule and a commitment to exceptional service in a luxury environment.