Luxury Sales Support Specialist

Tapestry, Inc.; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in Lake Buena Vista, FL to help deliver our brand promise through friendly, efficient service at the cash wrap and on the floor.

In this role you will welcome clients, anticipate needs, assist with merchandise, process transactions accurately, receive shipments, and keep the sales floor organized.

Experience in luxury retail, strong English, and basic tech skills with iPad/Mobile POS are valued; flexibility for a busy schedule.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.

Responsibilities

• Welcome clients with warmth and professionalism.
• Anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market.
• Support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers.
• Report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

English proficiency

Fashion knowledge

POS systems

Mobile POS

iPad usage

Tools

POS systems

Mobile POS

iPad

Job description

Coach is seeking a Sales Support Associate in Lake Buena Vista, FL to help deliver our brand promise through friendly, efficient service at the cash wrap and on the floor.

In this role you will welcome clients, anticipate needs, assist with merchandise, process transactions accurately, receive shipments, and keep the sales floor organized.

Experience in luxury retail, strong English, and basic tech skills with iPad/Mobile POS are valued; flexibility for a busy schedule.