Luxury Retail Sales Support Specialist – Flexible Schedule

Tapestry, Inc.; Bethlehem (Northampton County); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to welcome clients with warmth and professionalism, provide personalized assistance, and help maintain a luxurious store environment. You will handle POS transactions, process shipments, and support stockroom organization to ensure a smooth flow from receipt to sale.

Strong customer service, English proficiency, and the ability to multitask in a fast-paced luxury setting are essential.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment
• A combination of education and experience will be considered
• Possesses current knowledge of fashion trends and competition in the marketplace
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Excellent communication and customer service skills
• Strong English language proficiency. (for EU)

Responsibilities

• Welcome clients with warmth and professionalism
• Anticipate needs and provide personalized assistance
• Serve as a brand ambassador internally and in the local market
• Support social media engagement
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy
• Suggest add‑on products, promote gift cards, and capture customer information where permitted
• Receive, process, and organize shipments and transfers
• Report discrepancies and maintain stockroom cleanliness
• Manage stock levels, replenish sales floor, and execute visual merchandising updates
• Support sales floor activities
• Respond to customer requests confidently
• Partner with team or management as needed
• Maintain housekeeping standards and adhere to Loss Prevention guidelines

Skills

Customer service

Communication

Attention to detail

Multitasking

English proficiency

Tools

Cash register systems

iPad

Laptop

Mobile POS

Internet

Walkie talkie

Job description

Coach is seeking a Sales Support Associate to welcome clients with warmth and professionalism, provide personalized assistance, and help maintain a luxurious store environment. You will handle POS transactions, process shipments, and support stockroom organization to ensure a smooth flow from receipt to sale.

Strong customer service, English proficiency, and the ability to multitask in a fast-paced luxury setting are essential.