Luxury Sales Support Specialist

Tapestry, Inc.; Deer Park (OH); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to assist clients with warmth and professionalism on the store floor and at the cash wrap. You will help maintain the sales floor, process shipments, and support stockroom organization while upholding brand standards.

Ideal candidates bring luxury retail experience, strong English communication, and the ability to multitask in a fast-paced environment. Flexible scheduling including nights and weekends is required.

Qualifications

• 1+ year retail experience, preferably in a luxury retail service environment.
• Knowledge of fashion trends and competition in the marketplace.
• Ability to lift at least 25 lbs., multitask in a fast-paced environment.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and collaborate with team or management.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication

Multitasking

Retail experience

Cash handling

Tools

Cash register systems

Mobile POS

Walkie-talkie

Inventory management

Job description

Coach is seeking a Sales Support Associate to assist clients with warmth and professionalism on the store floor and at the cash wrap. You will help maintain the sales floor, process shipments, and support stockroom organization while upholding brand standards.

Ideal candidates bring luxury retail experience, strong English communication, and the ability to multitask in a fast-paced environment. Flexible scheduling including nights and weekends is required.