Luxury Sales Support Pro | Flexible Schedule & Growth

Tapestry, Inc.; Orlando (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a brand within Tapestry, Inc., is hiring a Sales Support Associate to help drive store performance and customer satisfaction in Orlando. You will welcome clients, process transactions at the POS, and maintain a well-organized sales floor with accurate stock control.

The role emphasizes fashion awareness, high service levels, and teamwork to deliver a premium shopping experience in a fast-paced luxury environment.

Qualifications

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency. (for EU)

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cash handling

POS systems

Product knowledge

Tools

POS System

iPad

Laptop

Mobile POS

Job description

Coach, a brand within Tapestry, Inc., is hiring a Sales Support Associate to help drive store performance and customer satisfaction in Orlando. You will welcome clients, process transactions at the POS, and maintain a well-organized sales floor with accurate stock control.

The role emphasizes fashion awareness, high service levels, and teamwork to deliver a premium shopping experience in a fast-paced luxury environment.