Luxury Sales Support Associate III - Flexible Schedule

Tapestry; Mercedes (TX); Hybrid; USD 20,664,000 - 25,486,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Job summary

Coach, part of the Tapestry family, is seeking a Sales Support Associate to deliver warm, efficient service at the point of sale and maintain a pristine sales floor. The role emphasizes brand advocacy, stock integrity, and teamwork in a fast-paced luxury environment.

Responsibilities include assisting customers, operating the POS, processing shipments, and contributing to attractive visual merchandising while upholding Loss Prevention standards. Strong English and retail experience are preferred.

Qualifications

• 1+ year of retail experience, preferably luxury retail service.
• Combination of education and experience will be considered.
• Knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Mobile POS, Internet).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media per policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and update visual merchandising as needed.
• Support sales floor activities, respond to customer requests confidently, and work with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Communication skills

English proficiency

Retail experience

Job description

Coach, part of the Tapestry family, is seeking a Sales Support Associate to deliver warm, efficient service at the point of sale and maintain a pristine sales floor. The role emphasizes brand advocacy, stock integrity, and teamwork in a fast-paced luxury environment.

Responsibilities include assisting customers, operating the POS, processing shipments, and contributing to attractive visual merchandising while upholding Loss Prevention standards. Strong English and retail experience are preferred.