Luxury Retail Sales Support Specialist

Tapestry, Inc.; Eagan (MN); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach, a part of the Tapestry portfolio, is seeking a Sales Support Associate in a luxury retail environment in the United States. You'll welcome clients, maintain the sales floor, process transactions, and help ensure stock flow from receipt to point of sale.

Responsibilities include operating POS, replenishing stock, merchandising updates, and delivering exceptional customer service. Flexibility for varied schedule is required.

Qualifications

• 1+ year of retail experience in luxury environment.
• Knowledge of fashion trends and marketplace competition.
• Proficient with POS systems and mobile devices.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and assist.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately; manage cash wrap and maintain cash control.
• Suggest add-on products and promote gift cards.
• Receive, process, and organize shipments and transfers; report discrepancies.
• Manage stock levels and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping standards and loss prevention adherence.

Skills

Retail experience

Cash handling

Customer service

POS systems

English proficiency

Tools

Mobile POS

iPad usage

Internet basics

Job description

Coach, a part of the Tapestry portfolio, is seeking a Sales Support Associate in a luxury retail environment in the United States. You'll welcome clients, maintain the sales floor, process transactions, and help ensure stock flow from receipt to point of sale.

Responsibilities include operating POS, replenishing stock, merchandising updates, and delivering exceptional customer service. Flexibility for varied schedule is required.