Luxury Sales Support Associate | Client-Focused

kate spade new york; Menlo Park (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to help drive store success, greeting clients, handling transactions at the cash wrap, and keeping the sales floor stocked and visually appealing.

You will assist with shipments, stock transfers, and price accuracy, while delivering friendly, efficient service and upholding loss prevention standards. Previous luxury retail experience and strong English, plus multitasking in a fast-paced environment, are ideal.

Qualifications

• 1+ year of retail experience, preferably luxury retail.
• Knowledge of fashion trends and marketplace competition.
• Experience with cash registers, iPads/laptops, and POS devices.
• Strong attention to detail and organization.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Welcome clients with warmth and professionalism and anticipate needs.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies.
• Maintain stockroom cleanliness and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests.
• Adhere to Loss Prevention guidelines and housekeeping standards.

Skills

Customer service

Cash handling

Merchandising

POS systems

Tools

Cash register systems

Mobile POS

Job description

Coach is seeking a Sales Support Associate to help drive store success, greeting clients, handling transactions at the cash wrap, and keeping the sales floor stocked and visually appealing.

You will assist with shipments, stock transfers, and price accuracy, while delivering friendly, efficient service and upholding loss prevention standards. Previous luxury retail experience and strong English, plus multitasking in a fast-paced environment, are ideal.