Senior Luxury Sales Support Specialist

Tapestry, Inc.; Tulsa (OK); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to enhance store operations and customer experiences. You will assist customers at the cash wrap, support product flow from receipt to sale, and help maintain a well-organized sales floor in a luxury retail environment.

Successful candidates will have retail experience, strong English, and the ability to multitask in a fast-paced setting while delivering warm, professional service to every guest.

Qualifications

• 1+ of previous retail experience (cashier/stock), preferably in a luxury retail service environment.
• Knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Customer service

Cash handling

Communication

Attention to detail

Multi-tasking

Tools

POS systems

iPad/Mobile POS

Job description

Coach is seeking a Sales Support Associate to enhance store operations and customer experiences. You will assist customers at the cash wrap, support product flow from receipt to sale, and help maintain a well-organized sales floor in a luxury retail environment.

Successful candidates will have retail experience, strong English, and the ability to multitask in a fast-paced setting while delivering warm, professional service to every guest.