Luxury Retail Sales Support Specialist

Tapestry, Inc.; Oak Park (IL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate to help ensure store success through warm, efficient customer interactions at the cash wrap and meticulous floor upkeep.

You will assist with receiving shipments, stockroom organization, and loss prevention compliance, while promoting add-ons and keeping up with fashion trends. Strong English and prior retail experience are essential in a fast-paced luxury environment.

Qualifications

• Minimum 1 year of retail experience, preferably in luxury retail.
• Strong English communication and interpersonal skills.
• Familiarity with cash handling and POS systems.

Responsibilities

• Welcome clients with warmth and professionalism at the cash wrap.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels and replenish the sales floor; implement visual merchandising updates.
• Support sales floor activities and respond to customer requests.

Skills

Retail experience

Customer service

Communication

Cash handling

Tools

POS systems

Cash handling

Mobile POS

iPad

Job description

Coach is seeking a Sales Support Associate to help ensure store success through warm, efficient customer interactions at the cash wrap and meticulous floor upkeep.

You will assist with receiving shipments, stockroom organization, and loss prevention compliance, while promoting add-ons and keeping up with fashion trends. Strong English and prior retail experience are essential in a fast-paced luxury environment.