Luxury Sales Associate – Style & Clienteling

kate spade new york; Johnson Creek (WI); On-site; USD 2,066,000 - 2,686,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate to deliver elevated, personalized shopping experiences and support store operations. You will meet personal and store sales goals while representing the Coach brand.

As a frontline ambassador, you will build client relationships, utilize mobile POS, and participate in brand initiatives. A positive attitude and English proficiency are essential to thrive in a luxury retail environment.

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS).
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Luxury retail background, social media savvy, live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred).

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

English proficiency

Luxury retail knowledge

Tools

POS system

Mobile POS

iPad

Job description

Coach is seeking a Sales Associate to deliver elevated, personalized shopping experiences and support store operations. You will meet personal and store sales goals while representing the Coach brand.

As a frontline ambassador, you will build client relationships, utilize mobile POS, and participate in brand initiatives. A positive attitude and English proficiency are essential to thrive in a luxury retail environment.