Luxury Retail Sales Associate: Clienteling & Style

kate spade new york; Edina (MN); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Job summary

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience, meet sales goals, and support daily store operations. This role blends luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue.

Represent Coach as a brand ambassador, build lasting client relationships through styling and product expertise, and drive sales through cross-selling and tailored recommendations.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use.
• Ability to work at a fast pace, lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and maneuver sales floor and stockroom.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.

Skills

Sales experience

POS operation

English proficiency

Luxury retail background

Social media savvy

Live-stream shopping experience

Clienteling

Physical ability

Fast-paced environment

Tools

POS system

Mobile POS

iPad

Walkie-talkie

Job description

Coach is seeking a Sales Associate to deliver an elevated, personalized shopping experience, meet sales goals, and support daily store operations. This role blends luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue.

Represent Coach as a brand ambassador, build lasting client relationships through styling and product expertise, and drive sales through cross-selling and tailored recommendations.