Luxury Retail Sales Associate - Clienteling & Style

kate spade new york; San Antonio (TX); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house seeking a Sales Associate to deliver a luxurious, personalized shopping experience in a fast-paced environment. You will meet personal and store sales goals, support daily store operations, and engage clients through styling expertise and product knowledge.

As a front-line ambassador, you will leverage POS, clienteling tools, and social selling to drive loyalty and revenue while collaborating with the team and participating in training programs and brand

Qualifications

• 1+ years of luxury retail sales experience.
• Proficient with POS systems and Mobile POS on iPad/laptop.
• Strong English communication skills.
• Ability to work in a fast-paced luxury environment.
• Social media savvy and comfort with live-stream/demo selling (preferred).

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

English proficiency

Customer service

Social media savvy

Tools

POS system

iPad & laptop

Mobile POS

Job description

Coach is a global fashion house seeking a Sales Associate to deliver a luxurious, personalized shopping experience in a fast-paced environment. You will meet personal and store sales goals, support daily store operations, and engage clients through styling expertise and product knowledge.

As a front-line ambassador, you will leverage POS, clienteling tools, and social selling to drive loyalty and revenue while collaborating with the team and participating in training programs and brand