Luxury Retail Sales Associate: Clienteling & Style

Tapestry, Inc.; California (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate to serve as the front-line ambassador, delivering an elevated shopping experience and supporting store operations. You will meet personal and store sales goals while collaborating with the team to drive loyalty and revenue.

You will use POS, clienteling tools, and social platforms to engage clients, build relationships, and contribute to brand initiatives. A fast-paced luxury environment awaits.

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Education and experience combination will be considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.
• (Preferred) Ability to work in a fast-paced environment, strong English language proficiency.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

Fashion trend knowledge

Customer service

POS operation

English proficiency

Tools

POS systems

iPad/laptop

Mobile POS

Walkie-talkie use

Job description

Coach is seeking a Sales Associate to serve as the front-line ambassador, delivering an elevated shopping experience and supporting store operations. You will meet personal and store sales goals while collaborating with the team to drive loyalty and revenue.

You will use POS, clienteling tools, and social platforms to engage clients, build relationships, and contribute to brand initiatives. A fast-paced luxury environment awaits.