Luxury Sales Associate – Personal Styling & Clienteling

kate spade new york; Lee (MA); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house with a strong focus on elevating the customer experience. The Sales Associate will deliver a personalized shopping journey, meet individual and store goals, and support daily store operations in a fast-paced luxury environment.

Responsibilities include building client relationships, driving sales through cross-selling and sociable selling, using POS and mobile devices, and participating in training programs and brand initiatives.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS).
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.

Skills

Sales experience

Luxury retail

Live video demos

Clienteling

English proficiency

Social media

Tools

POS operation

iPad

Mobile POS

Job description

Coach is a global fashion house with a strong focus on elevating the customer experience. The Sales Associate will deliver a personalized shopping journey, meet individual and store goals, and support daily store operations in a fast-paced luxury environment.

Responsibilities include building client relationships, driving sales through cross-selling and sociable selling, using POS and mobile devices, and participating in training programs and brand initiatives.