Luxury Sales Associate - Personal Styling & Clienteling

Tapestry

Centralia (WA)

Hybrid

USD 31,000 - 41,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach, a global luxury fashion brand, is seeking a Sales Associate to deliver elevated, personalized shopping experiences and meet store sales goals. You will blend luxury service with omni-channel selling and team collaboration to drive brand loyalty.

Responsibilities include building client relationships, leveraging POS and social selling tools, and executing personal sales plans while supporting daily store operations. Strong English and luxury retail experience preferred.

Qualifications

1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
Strong English proficiency.
Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.

Responsibilities

Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
Build lasting client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross-selling, upselling, and tailored recommendations.
Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
Develop and execute personal sales plans; meet or exceed individual and team KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
Process transactions efficiently (purchases, returns, exchanges, online pickups).
Support inventory cycles: receive shipments, stock shelves, and manage product movement.
Assist teammates in functional areas as required.
Foster a collaborative, trust-based environment; encourage team performance.
Participate in brand initiatives, training programs, and inclusion activities.