Luxury Sales Associate — Personal Styling & Clienteling

Coach; Aurora (IL); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate in the United States to deliver elevated, personalized shopping experiences and support daily store operations. You will meet sales goals and help drive brand loyalty through expert product knowledge and clienteling.

Join a global luxury brand known for craftsmanship and inclusivity, with opportunities to engage in omni-channel selling and dynamic visual merchandising. This role requires flexibility to work nights, weekends, and peak seasons.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets.
• Ability to work at a fast pace, lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and maneuver sales floor and stockroom.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.
• Schedule: Ability to work a flexible schedule—including nights, weekends, peak busy season, and high-traffic retail days.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.

Skills

Sales experience

POS operation

Walkie-talkie use

Customer service

English proficiency

Live-stream shopping

Team collaboration

Tools

POS system

Mobile POS

iPad

Clienteling tools

Social media

Job description

Coach is seeking a Sales Associate in the United States to deliver elevated, personalized shopping experiences and support daily store operations. You will meet sales goals and help drive brand loyalty through expert product knowledge and clienteling.

Join a global luxury brand known for craftsmanship and inclusivity, with opportunities to engage in omni-channel selling and dynamic visual merchandising. This role requires flexibility to work nights, weekends, and peak seasons.