Luxury Sales Associate: Personal Styling & Clienteling

Tapestry, Inc.; Alabama; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Job summary

Coach is seeking a Sales Associate in the United States to deliver an elevated, personalized shopping experience while meeting sales goals and supporting daily store operations. The role blends luxury retail service with omnichannel selling and requires strong clienteling, product knowledge, and data‑driven selling techniques.

Applicants should have 1+ years in luxury retail or similar, experience with POS systems and social media tools, and the ability to lift up to 25 lb.

Qualifications

• 1+ years of sales experience; luxury retail preferred.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.

Skills

Customer service

Sales

Clienteling

POS operation

Social media savvy

Live-stream shopping

Tools

POS systems

iPad

Mobile POS

Walkie-talkie

Job description

Coach is seeking a Sales Associate in the United States to deliver an elevated, personalized shopping experience while meeting sales goals and supporting daily store operations. The role blends luxury retail service with omnichannel selling and requires strong clienteling, product knowledge, and data‑driven selling techniques.

Applicants should have 1+ years in luxury retail or similar, experience with POS systems and social media tools, and the ability to lift up to 25 lb.