Luxury Sales Associate II — Elevate Client Experience

Tapestry (Coach/Kate Spade); Natick (MA); On-site; USD 32,000 - 52,000; Full time

Job summary

Coach, a global fashion house, seeks a Sales Associate to deliver an elevated shopping experience, meet store goals, and support daily operations. You will represent the brand, build client relationships, and drive sales through cross-selling and tailored recommendations.

Utilize POS, clienteling tools, and social selling to foster loyalty and revenue. We value luxury retail background, English proficiency, and willingness to engage in brand initiatives and training programs.

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, and reading price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, and experience with live-stream shopping or video demos (preferred).
• English language proficiency noted for EU locations.

Responsibilities

• Represent Coach as a brand ambassador, adhering to style and service standards.
• Build lasting client relationships through personalized styling, product expertise and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain energy on the floor; manage multiple customers and adapt selling techniques.

Skills

Sales experience

Luxury retail

POS experience

English proficiency

Live-stream shopping

Social media savvy

Tools

POS systems

Job description

Coach, a global fashion house, seeks a Sales Associate to deliver an elevated shopping experience, meet store goals, and support daily operations. You will represent the brand, build client relationships, and drive sales through cross-selling and tailored recommendations.

Utilize POS, clienteling tools, and social selling to foster loyalty and revenue. We value luxury retail background, English proficiency, and willingness to engage in brand initiatives and training programs.