Luxury Sales Associate — Elevated Client Experience

Tapestry, Inc.; Hershey (PA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house offering luxury retail experiences. The Sales Associate is the front-line ambassador, delivering an elevated, personalized shopping experience, meeting personal and store sales goals, and supporting daily store operations.

This role blends luxury-retail service, omni-channel selling, and teamwork to drive brand loyalty and revenue. It requires strong English, clienteling, and familiarity with POS and mobile tools.

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Knowledge of fashion trends and competitors.
• Strong English proficiency; experience with POS operation and basic computer use.

Responsibilities

• Represent Coach as a brand ambassador, adhering to style and service standards.
• Build lasting client relationships through styling, product knowledge, and fashion advice.
• Drive sales via cross-selling, upselling and tailored recommendations.
• Utilize POS and clienteling tools to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet KPIs.
• Source new customers and maintain relationships, following up to close sales.
• Maintain energy on the floor; manage multiple customers with flexible selling techniques.
• Complete daily operations: cash wrap, inventory, replenishment, merchandising.

Skills

Sales experience

Luxury retail

English proficiency

Social media savvy

Live-stream shopping

Clienteling

Tools

POS system

iPad

Walkie-talkie

Mobile POS

Job description

Coach is a global fashion house offering luxury retail experiences. The Sales Associate is the front-line ambassador, delivering an elevated, personalized shopping experience, meeting personal and store sales goals, and supporting daily store operations.

This role blends luxury-retail service, omni-channel selling, and teamwork to drive brand loyalty and revenue. It requires strong English, clienteling, and familiarity with POS and mobile tools.