Luxury Sales Associate – Elevate Client Experience

FashionUnited; Wisconsin; On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paternity and Maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house seeking a Sales Associate to deliver an elevated, personalized shopping experience, meet sales goals, and support store operations. This role blends luxury retail service, omni‑channel selling, and teamwork to drive brand loyalty and revenue.

Requirements include 1+ year of luxury retail sales, strong English, POS proficiency, and comfort with live‑stream style demos and data capture. Flexible schedule and a fast‑paced environment are expected.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English language proficiency.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills (Preferred).
• Ability to work in a fast‑paced environment.
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally).

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

POS operation

Clienteling

Social media savvy

Live-stream shopping

Data acquisition

English proficiency

Luxury retail

Tools

POS devices

iPad

Laptop

Walkie-talkie

Job description

Coach is a global fashion house seeking a Sales Associate to deliver an elevated, personalized shopping experience, meet sales goals, and support store operations. This role blends luxury retail service, omni‑channel selling, and teamwork to drive brand loyalty and revenue.

Requirements include 1+ year of luxury retail sales, strong English, POS proficiency, and comfort with live‑stream style demos and data capture. Flexible schedule and a fast‑paced environment are expected.