Luxury Sales Associate II — Elevate Client Experiences

Tapestry, Inc.; Gretna (NE); On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house seeking a Sales Associate to deliver an elevated, personalized shopping experience and meet sales goals. This role blends luxury retail service, omnichannel selling, and team collaboration to drive brand loyalty and revenue.

You will build client relationships, utilize mobile POS and clienteling tools, and participate in brand initiatives, training programs, and inclusion activities while maintaining a calm, professional demeanor.

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Experience with POS operation and basic computer proficiency (iPad/laptop).
• Strong English proficiency.
• Ability to work in a fast-paced environment.
• Luxury retail background and social media/live video experience preferred.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

POS operation

English proficiency

Fast-paced environment

Luxury retail

Social media savvy

Live-stream shopping

Clienteling

Tools

iPad

Mobile POS

Walkie-talkie

Job description

Coach is a global fashion house seeking a Sales Associate to deliver an elevated, personalized shopping experience and meet sales goals. This role blends luxury retail service, omnichannel selling, and team collaboration to drive brand loyalty and revenue.

You will build client relationships, utilize mobile POS and clienteling tools, and participate in brand initiatives, training programs, and inclusion activities while maintaining a calm, professional demeanor.