Luxury Sales Associate: Clienteling & Omnichannel Expert

Tapestry, Inc.; Indiana (PA); On-site; USD 2,066,000 - 2,686,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid leave

Commuter benefits

Job summary

Coach is a global fashion house delivering an elevated, personalized shopping experience. The Sales Associate is the front-line ambassador of the Coach brand, meeting personal and store sales goals while supporting daily store operations.

This role blends luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. Join a brand that values inclusivity, continuous training, and a collaborative work environment.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS).
• Strong English proficiency; ability to lift 25 lb regularly (up to 50 lb occasionally).

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising).
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.

Skills

Sales experience

POS operation

English proficiency

Luxury retail

Social media savvy

Tools

POS system

Job description

Coach is a global fashion house delivering an elevated, personalized shopping experience. The Sales Associate is the front-line ambassador of the Coach brand, meeting personal and store sales goals while supporting daily store operations.

This role blends luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. Join a brand that values inclusivity, continuous training, and a collaborative work environment.