Luxury Sales Associate - Clienteling & Brand Experience

Coach; Baraboo (WI); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Job summary

Coach is a global fashion house renowned for luxury retail experiences and a commitment to inclusivity. The Sales Associate serves as the front-line ambassador, delivering elevated, personalized service, meeting personal and store goals, and supporting daily store operations.

The role blends luxury retail service with omni‑channel selling, requiring strong clienteling, product knowledge, and collaboration to drive brand loyalty and revenue.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast‑paced environment.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills.

Responsibilities

• Represent Coach as a brand ambassador, adhering to style and service standards.
• Build lasting client relationships through personalized styling and product expertise.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising).
• Keep sales floor and stockroom clean, organized, and stocked; follow POS and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

POS operation

English proficiency

Fast-paced environment

Luxury retail

Social media savvy

Tools

POS system

iPad

Laptop

Mobile POS

Walkie-talkie

Job description

Coach is a global fashion house renowned for luxury retail experiences and a commitment to inclusivity. The Sales Associate serves as the front-line ambassador, delivering elevated, personalized service, meeting personal and store goals, and supporting daily store operations.

The role blends luxury retail service with omni‑channel selling, requiring strong clienteling, product knowledge, and collaboration to drive brand loyalty and revenue.