Luxury Sales Associate | Elevate Customer Experience

kate spade new york; Norfolk (VA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Coach is a luxury fashion brand known for craftsmanship and customer service. The Sales Associate is the front-line ambassador who delivers a personalized shopping experience, meets personal and store sales goals, and supports daily store operations.

This role blends luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. Key responsibilities include building client relationships, driving sales through cross-selling, utilizing POS and clienteling

Qualifications

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.

Job description

Coach is a luxury fashion brand known for craftsmanship and customer service. The Sales Associate is the front-line ambassador who delivers a personalized shopping experience, meets personal and store sales goals, and supports daily store operations.

This role blends luxury retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. Key responsibilities include building client relationships, driving sales through cross-selling, utilizing POS and clienteling