Luxury Sales Associate — Clienteling & Brand Ambassadorship

Coach; Key West (FL); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid parental leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for luxury retail excellence. The Sales Associate role is the front-line ambassador, delivering a personalized shopping experience, achieving personal and store sales goals, and supporting daily store operations.

The position blends luxury service with omni-channel selling and teamwork to drive brand loyalty and revenue. Key responsibilities include building client relationships, leveraging POS and clienteling tools, and contributing to inventory,

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• Experience with POS operation and basic computer use (iPad/laptop, Mobile POS).
• Strong English proficiency.
• Luxury retail background with social media savvy; live streams or video demos preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Represent Coach as a brand ambassador and uphold style and service standards.
• Build lasting client relationships through styling and product expertise.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Use mobile POS and clienteling tools to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor and adapt selling techniques to business needs.
• Process transactions and support inventory, replenishment, and visual merchandising.
• Foster teamwork and participate in brand initiatives and training.

Skills

Sales experience

Luxury retail

English proficiency

Clienteling

Live-stream shopping

Social media savvy

Tools

POS system

Mobile POS

Job description

Coach is a global fashion house known for luxury retail excellence. The Sales Associate role is the front-line ambassador, delivering a personalized shopping experience, achieving personal and store sales goals, and supporting daily store operations.

The position blends luxury service with omni-channel selling and teamwork to drive brand loyalty and revenue. Key responsibilities include building client relationships, leveraging POS and clienteling tools, and contributing to inventory,