Luxury Sales Associate — Elevate Customer Experience

Tapestry, Inc.; Minneapolis (MN); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate to be the front-line ambassador, delivering a personalized luxury shopping experience, meeting personal and store sales goals, and supporting daily store operations. This role blends luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue.

You will build lasting client relationships, utilize POS and social selling tools, and participate in brand initiatives and training programs while maintaining professional

Qualifications

• 1+ years of sales experience (luxury retail preferred)
• Experience with POS operation and basic computer proficiency (iPad/laptop) and mobile POS
• Strong English proficiency
• Ability to work in a fast-paced environment
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills
• (Preferred) Strong English language proficiency. (for EU)
• Schedule: Ability to work a flexible schedule—including nights, weekends, peak season, and high-traffic retail days

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust-based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

POS operation

English proficiency

Fast-paced environment

Luxury retail background

Social media savviness

Live-stream shopping / video demos

Clienteling and data acquisition

Tools

POS system

iPad / Mobile POS

Walkie-talkie

Price/release sheets

Job description

Coach is seeking a Sales Associate to be the front-line ambassador, delivering a personalized luxury shopping experience, meeting personal and store sales goals, and supporting daily store operations. This role blends luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue.

You will build lasting client relationships, utilize POS and social selling tools, and participate in brand initiatives and training programs while maintaining professional