Luxury Sales Associate | Clienteling & Brand Experience

Coach; Aurora (OH); On-site; USD 42,981,000 - 56,041,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for luxury retail excellence. The Sales Associate role delivers an elevated, personalized shopping experience, meets personal and store sales goals, and supports daily store operations.

The position blends luxury service, omni-channel selling, and teamwork to drive brand loyalty and revenue. Join a dynamic team focused on clienteling, social selling, and efficient transactions, with opportunities to contribute to visual merchandising and brand initiatives in

Qualifications

• 1+ year of sales experience in luxury retail preferred.
• Experience with POS operation and basic device literacy (iPad/laptop).
• Strong English proficiency.
• Luxury retail background and social media savvy (live-stream/video demos) preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling and product expertise.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising).
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.

Skills

Sales experience

Customer service

POS operation

English proficiency

Face-to-face selling

Social media savvy

Tools

POS system

Mobile POS

iPad

Job description

Coach is a global fashion house known for luxury retail excellence. The Sales Associate role delivers an elevated, personalized shopping experience, meets personal and store sales goals, and supports daily store operations.

The position blends luxury service, omni-channel selling, and teamwork to drive brand loyalty and revenue. Join a dynamic team focused on clienteling, social selling, and efficient transactions, with opportunities to contribute to visual merchandising and brand initiatives in