Luxury Sales Associate - Elevate Client Experience

Coach; New Orleans (LA); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid parental leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house founded in New York with a luxury retail focus. The Sales Associate is the front-line ambassador delivering elevated, personalized service and meeting sales goals across omni-channel channels.

This role blends luxury retail expertise, clienteling, and team collaboration to drive brand loyalty and revenue. Flexible schedule, strong English, and data-driven selling are valued.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills.
• Ability to work in a fast-paced environment.
• Strong English language proficiency (for EU).

Responsibilities

• Represent Coach as a brand ambassador and adhere to style and service standards.
• Build lasting client relationships through styling, product expertise, and fashion advice.
• Drive sales through cross-selling and tailored recommendations.
• Utilize mobile POS and clienteling tools to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet KPIs.
• Source new customers and follow up to close sales.
• Maintain energy on the floor and adapt selling techniques.
• Perform daily operations: cash wrap, inventory, replenishment, merchandising.

Skills

Sales experience

Customer service

English proficiency

Social media savvy

Live video demos

Tools

POS system

Job description

Coach is a global fashion house founded in New York with a luxury retail focus. The Sales Associate is the front-line ambassador delivering elevated, personalized service and meeting sales goals across omni-channel channels.

This role blends luxury retail expertise, clienteling, and team collaboration to drive brand loyalty and revenue. Flexible schedule, strong English, and data-driven selling are valued.