Luxury Retail Sales Associate — Elevate Client Experience

Coach; Lubbock (TX); On-site; USD 15,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house founded in New York in 1941. The Sales Associate delivers an elevated, personalized shopping experience, meets personal and store sales goals, and supports daily store operations.

This role blends luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. The team fosters inclusion and ongoing learning; schedule flexibility includes nights and weekends to meet business needs.

Qualifications

• 1+ years of sales experience (luxury retail preferred).
• Experience with POS operation, basic computer proficiency (iPad/laptop).
• Strong English proficiency.

Responsibilities

• Represent Coach as a brand ambassador; adhere to style and service standards.
• Build lasting client relationships through styling, product expertise, and fashion advice.
• Drive sales through cross-selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain energy on the floor; manage multiple customers and adapt selling techniques.

Skills

Customer service

English proficiency

Fashion knowledge

Social media savvy

Live-stream shopping

Tools

POS operation

Mobile POS

Job description

Coach is a global fashion house founded in New York in 1941. The Sales Associate delivers an elevated, personalized shopping experience, meets personal and store sales goals, and supports daily store operations.

This role blends luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. The team fosters inclusion and ongoing learning; schedule flexibility includes nights and weekends to meet business needs.