Luxury Sales Associate: Elevate Brand & Clientele

kate spade new york; St. Louis (MO); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Coach is seeking a Sales Associate in the United States to deliver an elevated, personalized shopping experience and meet personal and store sales goals. You will support daily store operations, capitalize on omni‑channel selling, and contribute to team success.

The role requires 1+ years in luxury retail, strong English skills, and proficiency with POS systems. You will work in a fast‑paced environment with flexible scheduling, including nights and weekends.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Ability to work in a fast‑paced environment,
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

Luxury retail

English proficiency

Clienteling

Social media

Live-stream video

Cross-selling

Tools

POS system

Job description

Coach is seeking a Sales Associate in the United States to deliver an elevated, personalized shopping experience and meet personal and store sales goals. You will support daily store operations, capitalize on omni‑channel selling, and contribute to team success.

The role requires 1+ years in luxury retail, strong English skills, and proficiency with POS systems. You will work in a fast‑paced environment with flexible scheduling, including nights and weekends.